ca99 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between ca99 ("Platform", "we", "us") and its user ("you", "player"). These Terms apply to the ca99.cam website and all related services.

ca99 is an online gaming platform that provides various entertainment services for users in Bangladesh, including slot games, cricket betting, live casino, and fishing games. By using the platform, you acknowledge that these Terms serve as the basis for the relationship between you and ca99.

The Bengali version of these Terms is considered the original and authoritative document. In the event of any dispute or ambiguity, the interpretation of this Bengali document shall be final.

2. Eligibility and Age

To open an account and use the services on ca99, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You must be a legally capable adult who can enter into a legal agreement on your own behalf.
• You may have only one account in your own name.
• The platform may only be used if online gaming is not prohibited in the area where you reside.

ca99 may at any time, at its own discretion, request identity documents or other records for age verification. Providing false information regarding age may result in account cancellation and forfeiture of winnings.

For persons aged 21 and above only. Use of this platform by minors is strictly prohibited.

3. Account Registration and Security

All information provided at the time of registration must be truthful, accurate, and complete. Providing false or misleading information may result in the account being closed at any time.

3.1 Registration Conditions

• Each individual may open only one account.
• Opening multiple accounts from the same household or address is prohibited.
• A single bank account or mobile banking number (such as bKash or Nagad) may be linked to only one ca99 account.
• Valid national identity card or passport-related information may be required at the time of registration.

3.2 Account Security

• It is your responsibility to keep your login credentials (username and password) confidential.
• Sharing or transferring your account to any third party is prohibited.
• If you suspect unauthorized access, notify the ca99 support team immediately.
• ca99 will not be liable for any unauthorized transactions on your account unless it is proven that they occurred due to ca99's own fault.

4. Deposits and Withdrawals

ca99 is committed to providing a secure and convenient payment experience. All financial transactions are protected by SSL encryption.

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds must come from your own account — deposits from third-party accounts are prohibited.
• ca99 reserves the right to verify the source of deposits if necessary.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals may only be made to the same payment method used for the deposit.
• ca99 may request identity verification documents before approving a withdrawal.
• Withdrawals may be restricted while an active bonus wagering process is in progress.
• ca99 reserves the right to suspend withdrawals if fraud or unusual activity is suspected.

5. Bonuses and Promotions

ca99 offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions, which are stated on the relevant promotion page.

5.1 Welcome Bonus

• New registrants will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000.
• The wagering requirement for this bonus is 15x (you must wager 15 times the bonus amount).
• The welcome bonus can be received only once and cannot be activated with third-party funds.

5.2 General Bonus Policy

• If wagering is not completed within the specified time limit for earning a bonus, the bonus may be forfeited.
• Attempting to take advantage of bonuses from multiple accounts may result in all accounts being closed.
• ca99 reserves the right to modify, suspend, or cancel any bonus offer.
• Under the VIP program, separate cashback benefits are available at the Bronze, Silver, Gold, and Platinum levels.

6. Betting and Gaming Rules

All games on ca99 operate on the basis of fair and transparent technology. The outcome of each game is determined by an impartial random number generator (RNG).

6.1 General Gaming Conditions

• The amount of any bet in a game must fall within the minimum and maximum limits set for that game.
• Results arising from technical errors will be considered void and the relevant bets will be refunded.
• ca99 is not liable for losses caused by internet disconnection or device issues.

6.2 Cricket Betting Rules

• Bets are accepted only up until the scheduled match start time, unless an in-play betting option is available.
• If a match is abandoned or rescheduled, bets will be settled in accordance with the rules.
• Results will be determined based on data from official statistical bodies or reliable score providers.

7. Prohibited Activities

The following activities are strictly prohibited on the ca99 platform, and participation in such activities may result in account cancellation as well as legal action:

• Opening or operating multiple accounts.
• Placing strategic bets with the intent to abuse bonuses or promotions ("bonus hunting").
• Money laundering or conducting any illegal financial activity.
• Exploiting system hacks, software bugs, or technical vulnerabilities.
• Playing games using automated bots or scripts.
• Misconduct or harassment toward other players or ca99 staff.
• Using false identities, forged documents, or third-party payment accounts.

8. Account Suspension and Closure

8.1 Closure by ca99

ca99 may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud or money laundering.
• Providing false information or failure to verify identity.
• Participation in prohibited activities.

8.2 Closure by the User

Any user may voluntarily close their own account. To do so, submit a request via 24/7 live chat or by email at [email protected]. Any balance in the account at the time of closure (provided there are no active bonus conditions) is withdrawable.

9. Limitation of Liability

ca99 will not be liable for the following:

• Loss of a game session due to internet disconnection, server downtime, or other technical interruptions.
• Unauthorized third-party access to your account caused by your own negligence.
• Psychological or financial harm arising from gaming that is directly outside ca99's control.
• Delays or failures caused by third-party payment providers.

ca99's liability will at all times be limited to the amount of funds held in your account at the time of the relevant dispute.

10. Privacy and Data Protection

ca99 places the highest importance on protecting your personal information. To learn more about how we collect, process, and store data, please read our Privacy Policy.

• Your personal information is used solely for the purposes of providing services, verifying identity, and ensuring security.
• Your information is not sold or shared with third parties except where required by legal obligation.
• All transactions are protected by SSL encryption.

11. Amendments to Terms

ca99 reserves the right to change, revise, or update these terms and conditions at any time. Users will be notified as far in advance as possible in the case of significant changes.

Continued use of the platform after an amendment takes effect will be considered acceptance of the new terms. It is therefore recommended that you check this page regularly. The most recent changes can be confirmed by viewing the "Last Updated" date at the top of the page.

12. Contact and Dispute Resolution

For any questions, feedback, or complaints regarding these Terms, please contact us:

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

Any dispute will first be addressed through direct discussion. The ca99 support team considers all complaints with due seriousness and works to resolve them promptly.

More information about gaming support and self-exclusion options is available on our Responsible Gaming page. You can also visit our FAQ page to learn more.