ca99 Privacy Policy
This policy fully and transparently explains how your personal information is collected, stored, and protected on the ca99 platform.
ca99 ("we", "our", "platform") is committed to ensuring a safe and trusted online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the ca99 website (ca99.cam), how we use that information, who we share it with, and how we keep it secure. By registering on or continuing to use our platform, you agree to the terms of this Policy.
Please read this policy carefully. If you have any questions, please contact us.
What Information We Collect
We collect various types of information to provide services on the ca99 platform and to improve your experience. The information collected falls into the following categories:
Personal Identification Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (where applicable)
Financial Information
- Deposit and withdrawal transaction history
- Payment method details (bKash, Nagad, Rocket, bank account)
- Wallet number or account details (encrypted)
- Transaction amounts and dates
Gaming Activity Information
- Play history and statistics
- Bet amounts and outcomes
- Bonus and promotion usage details
- VIP level and rewards information
Technical Information
- IP address
- Device type, operating system, and browser version
- Login times and session data
- Behavioural data on site usage
How Information Is Collected
The ca99 platform collects user information in several ways. Each method is described in detail below:
2.1 Direct Collection
You provide information directly when you create an account on ca99, log in, make a deposit or withdrawal, take part in a promotion, or contact our support team. This information is given voluntarily and consciously.
2.2 Automatic Collection
Certain information is collected automatically when you browse our website. This includes cookies, log files, web beacons, and similar technologies. This information is used to improve the platform's performance and ensure security.
2.3 Collection from Third Parties
For the purposes of identity verification and fraud prevention, we may where necessary receive limited information from trusted third-party service providers. In such cases, those third parties are also required to follow their own privacy policies.
Purpose of Using Information
ca99 uses the information collected for the following legitimate purposes:
- Account management: Information is used to create, verify, and maintain your account.
- Service delivery: Information is essential to operating gaming, betting, and live casino services.
- Processing financial transactions: Financial information is used to process deposits, withdrawals, and bonus payments.
- Identity verification and age confirmation: ca99 is for users aged 21 and above only. Age verification is an important legal obligation.
- Security and fraud prevention: Information is analysed to prevent unauthorised access, cyber attacks, and money laundering.
- Customer support: Contact information is used to respond to your complaints, questions, or requests.
- Personalised experience: To provide promotions, game recommendations, and special offers tailored to your preferences.
- Legal compliance: Information is stored to comply with applicable laws and regulations.
- Responsible gaming: Gaming data is monitored to identify problematic gaming behaviour and intervene in a timely manner.
Important Commitment
ca99 never sells your personal information to third parties. Our use of data is always limited to specific purposes and does not go beyond the scope set out in this policy.
Data Storage and Security
The security of your information is one of ca99's top priorities. We apply industry-standard technical and organisational safeguards.
4.1 Technical Security Measures
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Database encryption: Stored sensitive data, particularly financial and identity-related information, is kept in encrypted form.
- Firewall and intrusion detection: Our server infrastructure is managed with advanced firewalls and real-time intrusion detection systems.
- Two-factor authentication: An additional authentication layer is used to further strengthen account security.
4.2 Organisational Security
- Only authorised staff have access to your personal information.
- All staff are employed under strict confidentiality agreements.
- Regular security audits and vulnerability assessments are conducted.
- A rapid response plan is in place in the event of a data breach.
4.3 Steps Taken in the Event of a Data Breach
If a security breach involving your information occurs for any reason, ca99 will notify you as quickly as possible and take immediate remedial action. We will investigate the incident and put in place measures to prevent it from happening again.
Sharing Information with Third Parties
ca99 may share your personal information with third parties in limited and specific circumstances. These circumstances are clearly set out below:
5.1 Payment Processors
To process deposits and withdrawals, we share the necessary financial information with bKash, Nagad, Rocket, and banking partners. This information is used solely for the purpose of completing transactions.
5.2 Technology and Software Providers
Limited gaming session data may be shared with game developers such as PG Soft, Pragmatic Play, JILI, Spribe, and similar providers for the purpose of running games. These developers follow their own data protection policies.
5.3 Legal Authorities
We may be required to disclose necessary information in response to legal obligations, court orders, or lawful requests from government authorities. In such cases, we provide only the minimum information required.
5.4 When Information Is Not Shared
- Information is not sold or shared with advertisers or marketing agencies.
- Information is not transferred to any unrelated third party without your consent.
- Personally identifiable information is not shared with partner websites or affiliates.
Cookies and Tracking Technologies
The ca99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are necessary to maintain login sessions and keep security features active. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and information from previous sessions. They make your experience more personalised.
Analytics Cookies
Analytics cookies are used to understand which parts of the website are used most and to improve the platform's performance.
Managing Cookies
You can manage cookies from your browser settings. However, disabling essential cookies may limit some functions of the platform.
User Rights
As a user of the ca99 platform, you have the following rights. To exercise these rights, please contact our support team.
Right to Access Information
You have the right to request a copy of any information we hold about you. We are obliged to respond within 30 days of receiving your request.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request that it be corrected. The necessary changes will be made after identity verification.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations will be retained for the specified period.
Right to Restrict Processing
You have the right to request that the processing of your information be limited. In that case, we will use the information only for storage and handling of legal claims.
Right to Data Portability
You may request the information you have provided in an easily readable format, so that it can be transferred to another platform if needed.
Right to Withdraw Consent
You may withdraw your consent at any time. However, this will not affect the validity of any processing completed before the withdrawal.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request as quickly as possible.
Protection of Minors
21+ Age Restriction Strictly Enforced
The ca99 platform is for users aged 21 and above only. We do not knowingly collect information from minors or allow them to take part in gaming activities in any way.
Age verification at the time of registration is a mandatory process. If we have credible information that a user is under 21, we will immediately close the relevant account and delete the information collected.
Our request to parents — monitor your children's device usage and use parental control software. If you suspect a child is attempting to access our platform, please notify our support team immediately.
Data Retention Period
ca99 stores your information for specific time periods. The retention period depends on the type of data and applicable legal requirements:
- Account Information: Retained while the account is active and for a minimum of five years after it is closed.
- Financial Transaction Records: Retained for up to seven years in accordance with legal obligations.
- Gaming History: May be retained for up to three years after the account is closed.
- Communication & Support Records: Kept for up to two years to assist with dispute resolution.
- Analytics Data: Stored in anonymized form and contains no personally identifiable information.
Once the specified period expires, we securely and permanently delete or anonymize the relevant data.
Policy Changes
ca99 may modify or update this privacy policy from time to time. When changes are made, the following process will be followed:
- For significant changes, users will be notified in advance by email or through the platform.
- The date of the updated policy will be clearly displayed at the top of the page.
- Continued use of the platform after changes are made constitutes acceptance of the new policy.
- If you do not agree with the revised policy, you may request that your account be closed.
You are advised to visit this page regularly to stay informed about the latest privacy policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach us through any of the following:
Live Chat
Our support team is available 24 hours a day, 7 days a week to assist you in Bengali. Use live chat for the fastest response.
For privacy-related matters:
[email protected]
We will respond as quickly as possible after receiving your request. Identity verification may be required for requests involving financial or identity-related information.
Want to know more?
Read ca99's other policies or contact our support team directly.