ca99 Frequently Asked Questions

To open an account at ca99, you need an active mobile number and a password. During registration, enter your correct name and date of birth — as identity verification is required when you withdraw later. The whole process is completed within just a few minutes.

ca99 is only for people aged 21 and above. Minors are strictly prohibited from creating an account or playing any games. If incorrect information is provided during age verification, the account may be cancelled and the balance may be forfeited.

No. Under ca99 policy, each person may hold only one account. If multiple accounts belonging to the same person are detected, all accounts will be permanently closed and the balance will not be returned. Register with accurate information and play safely with a single account.

Click the "Forgot Password?" option on the ca99 login page. Enter your registered mobile number — an OTP will be sent to that number. Use it to set a new password. The entire recovery process is quick and secure. If you have trouble, contact us via live chat.

The ca99 website is fully accessible in a mobile browser. You can easily log in and play all games from any Android or iOS device through your browser. The website is optimized for mobile and automatically adjusts to fit your screen size.

When you deposit via bKash, your ca99 account balance is usually updated within a few minutes. During peak times the system may take up to 15-20 minutes. You will receive a confirmation message once the deposit is credited. If there is a delay, share the transaction ID in live chat.

The minimum deposit at ca99 is ৳300 — this applies equally to bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳800. Before withdrawing, make sure all required verification details in your account are complete.

A successful withdrawal request at ca99 is generally processed within 15 minutes to 2 hours. This timeframe applies to Nagad, bKash, and Rocket alike. It may take slightly longer during peak hours, but wait up to 2 hours before contacting support.

ca99 does not charge any transaction fees itself. However, bKash, Nagad, or your bank may apply their own service charges as determined by the respective payment provider's policy. To receive the maximum amount, check your payment service's charges before withdrawing.

Yes, ca99's payment gateway is secured with SSL encryption. When making a bank transfer, use only the account number shown on ca99's official payment page. Do not share your banking details with any third party.

To bet on a BPL or any other cricket match at ca99, go to the Sports section and select the match. Both pre-match markets before the game starts and live markets during the match are available. Check the odds carefully before confirming your bet amount. Set a responsible budget before placing bets.

RTP (Return to Player) is the long-term theoretical return rate of a slot game — it is the mathematical average of how much of the total money wagered over time is returned as prizes. It is a statistical indicator, not a guarantee for any individual session. All games at ca99 use fair algorithms from recognised providers.

Yes. In ca99's live casino section, you can play Baccarat, Roulette, Blackjack, and more with trained dealers via live streaming from real studios. This experience is delivered through the platforms of Evolution Gaming and Ezugi, both internationally recognised.

In ca99's fishing games (such as JILI's Mega Fishing or Dragon Fortune), you earn rewards by catching fish of various sizes. Catching larger fish can earn more points or multipliers. Each game has its own rules and special characters — check the "How to Play" section inside the game for details.

Yes, almost all games at ca99 run smoothly in a mobile browser. Slots, fishing, live casino, and cricket betting — every section is built with a mobile-first design. Use a stable internet connection for the best experience and clear your browser cache occasionally.

As a new member, when you make your first deposit, ca99 will give you a 120% bonus of up to ৳10,000. That means if you deposit ৳1,000, you receive ৳1,200 in bonus funds. To receive the bonus, keep the bonus option active when making your first deposit after creating your account. The bonus will be added to your wallet automatically.

The wagering requirement for ca99's welcome bonus is 15 times. That means to withdraw the bonus, you need to place total bets equal to 15 times the bonus amount. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after you wager ৳15,000. Not all games count toward this requirement — please read the full terms and conditions.

ca99's VIP program has 4 tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The more you play and stay active, the greater your chance of moving to a higher tier. Cashback is added automatically every week.

Yes, ca99 offers special time-limited promotions during Eid, Pohela Boishakh, the BPL or IPL season, and other occasions. Visit ca99's promotions page regularly or ask in live chat to stay updated on the latest offers.

Yes. If you want to play with real money without any wagering requirements, simply do not select the bonus option at the time of deposit. Your entire deposited amount will then be available to play with and can be withdrawn at any time.

ca99 uses SSL encryption technology to keep all data secure. Your name, mobile number, and payment details are never sold or shared with any third party. For your security, change your password regularly and do not share it with anyone.

Yes. ca99 places the highest importance on responsible gaming. If you feel that gaming is having a negative impact on your life, contact us via live chat or at [email protected] to request a temporary or permanent closure of your account. Self-exclusion is an important protective tool.

Yes, ca99's customer support is provided entirely in Bengali and is active 24 hours a day, 7 days a week. Ask any question in live chat and you will receive a quick, clear response. You can also reach us by email.

Watch for these warning signs: spending more money than your budget allows, feeling the urge to bet more to recover losses, or prioritising gaming over family or work. If any of these appear, take a break. You will find more information and support on ca99's responsible gaming page.

ca99 uses software only from recognised and trusted game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. The games from these providers are tested by independent third parties and operate on Random Number Generator (RNG) technology — making any manipulation impossible.