ca99 Responsible Gaming — Your Protection Is Our Commitment
ca99 believes gaming should be a source of enjoyment, not stress. Follow our tools and guidelines to play safely and responsibly.
For ages 21 and above onlyWhy Responsible Gaming Matters
At ca99, we do not just provide entertainment — we care equally about the mental and financial wellbeing of every player. Responsible gaming means enjoying gaming as a form of entertainment and staying mindful that it never harms your personal life, family relationships, or financial health.
Online gaming can be fun and exciting, but when it goes out of control, it can become a problem. ca99 always wants you to play consciously, with a plan, and with enjoyment. Our responsible gaming policy is built with that goal in mind.
All services at ca99 are for those aged 21 and above only. Gaming is strictly prohibited for minors. Keep younger members of your family away from this platform.
Keep Your Gaming Under Control
ca99 offers multiple automatic and manual tools to keep you safe.
Deposit Limit
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately and protects your budget. The minimum deposit amount is ৳300.
Time-Out
If you feel you need a break, take a time-out for anywhere from 24 hours to 6 weeks. During this period your account will be temporarily closed and no betting or deposits will be possible.
Self-Exclusion
Choose self-exclusion for a long-term break. You can close your account for anywhere from 6 months to permanently. While self-exclusion is active, opening any new account is not possible.
Betting History Review
View the complete history of your gaming activity — how much you have deposited, how much you have withdrawn, and your total gaming time. This is a powerful way to understand yourself.
24/7 Support
If you experience any difficulties or need assistance, our Bengali-language 24/7 live chat support team is always ready. Do not hesitate — reach out now.
Minor Protection
ca99 fully protects minors from creating accounts and gaming. Through our ID verification process, we ensure that only those aged 21 and above can use the platform.
Signs of Problem Gambling
If you notice the following signs in yourself or someone you know, it may be a warning. Please seek help immediately.
Remember, acknowledging a problem is the first step toward solving it. The ca99 support team is always ready to give you the right guidance.
- Feeling the urge to bet more money than your budget allows
- Placing more bets to recover losses after a loss (Chasing Losses)
- Lying about gaming or hiding it from family
- Repeatedly failing when trying to stop gaming
- Losing focus on work, family, or daily responsibilities and becoming absorbed in gaming
- Feeling restless, irritable, or anxious when unable to game
- Taking on debt or falling into financial difficulty because of gaming
- Feeling depressed or bored during time away from gaming
What to Do to Regain Control
Log in to ca99 and take these steps directly from Account Settings.
Set a Deposit Limit
Set a daily, weekly, or monthly deposit limit from Account Settings. It takes effect right away.
Set a Play Time Limit
Set a limit on how long you play each session. Once the set time has passed, the account will automatically send you an alert.
Take a Time-Out or Exclusion
Choose the Time-Out or Self-Exclusion option for a temporary or long-term break.
Talk to Support
If you have any concerns, contact our Bengali-speaking team via live chat or at [email protected].
How We Keep You Safe
Age Verification System
We verify the age of every user at the time of account creation. There is no way for anyone under 21 to open an account under any circumstances.
Unusual Behaviour Monitoring
Our system detects unusual betting patterns and, when necessary, the support team reaches out to you.
Secure Payment Process
Your financial transactions are fully secured through SSL encryption and a secure payment gateway.
Supportive Environment
Our Bengali-speaking support team will listen to any concern you have without judgment and help you take the right steps.
Voluntary Account Closure
You can voluntarily close your account temporarily or permanently at any time — no questions asked.
Transparent Information
All information regarding bonus terms, wagering requirements, and payments is provided with complete transparency.
Tips for Playing Responsibly
Responsible gaming is not just about what to do when there is a problem — it should become a daily habit. Keeping the following points in mind will ensure gaming stays enjoyable at all times:
Set a Budget in Advance
Before each gaming session, decide on a fixed budget and stick to it strictly. Never bet more than you are truly prepared to lose for entertainment.
Do Not Play on Emotion
If you are feeling down, angry, or under excessive stress, stay away from gaming. Playing with a clear mind makes decision-making easier and keeps gaming enjoyable.
Stick to Time Limits
Decide in advance how long you will play each day. Make sure gaming does not affect your sleep, work, or time with family.
Gaming Is Not a Source of Income
Never think of gaming as a source of income or a way to pay off debts. It is entertainment only — that mindset is the foundation of responsible gaming.
FAQ on Responsible Gaming
Play Safe, Stay Happy
ca99 is always by your side. Enjoy the games with responsibility.
Check the FAQ for more information or contact support directly.